Last updated: 01/03/2024
At J Bagnall Gas Services (“we”, “us”, “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit jbagnallgasservices.co.uk, contact us, or use our services.
1. Information We Collect
We may collect the following types of personal data:
Information you provide directly
- Name
- Email address
- Phone number
- Address or location details
- Information submitted via our contact form or email
- Details related to bookings, enquiries, or services requested
Information collected automatically
- IP address
- Browser type and device information
- Pages visited and time spent on the website
- Cookies and usage data (see our Cookie Policy)
2. How We Use Your Information
We use your information to:
- Respond to enquiries and provide customer support
- Manage bookings, quotations, and service visits
- Carry out gas, heating, and plumbing services
- Improve our website and user experience
- Maintain internal records
- Meet legal, regulatory, and safety requirements
We do not sell or share your personal information with third-party marketers.
3. Lawful Basis for Processing
We process your personal data under the following lawful bases:
- Contract – to provide the services you request
- Legitimate interests – such as improving our website and responding to enquiries
- Legal obligation – including gas safety compliance and record keeping
- Consent – where applicable (e.g., cookie consent)
4. How We Store and Protect Your Data
We take appropriate technical and organisational measures to safeguard your personal data and prevent unauthorised access, disclosure, or alteration.
Your information is securely stored and retained only for as long as necessary to fulfil the purposes outlined in this policy.
5. Sharing Your Information
We may share your information with:
- Trusted service providers (e.g., web hosting, email services)
- Gas Safe and regulatory authorities when required
- Contractors assisting in carrying out our services
We only share data when necessary and always ensure your information is protected.
6. Your Rights (UK GDPR & Data Protection Act 2018)
You have the right to:
- Access your personal data
- Request correction of inaccurate information
- Request deletion of your data (where legally possible)
- Object to processing
- Request data portability
- Withdraw consent (where relevant)
To exercise your rights, contact us at:
Email: office@jbagnallgasservices.co.uk
Phone: 020 828 63293
7. Links to External Websites
Our website may contain links to third-party sites. We are not responsible for their content or privacy practices.
8. Updates to This Privacy Policy
We may update this policy occasionally. Any changes will be posted on this page with an updated revision date.